Solutions based on artificial intelligence and a greater role of augmented reality. This is what the tourism of the future will look like.
The tourism industry is constantly adapting to the changing expectations of travelers. Digital transformation has become a priority for this industry. Thanks to it, it is possible to create more personalized offers. People are more and more willing to make travel planning and shopping without leaving home via the Internet.
Now employees are leading the way
Changes in the labor market, remote work, specialists who are not associated with the company full-time require new work tools.
More and more people want to work remotely. The demand for freelancers is also growing. Such people made traveling their priority. The growth of platforms for such people also contributed to this, thanks to which users choose an alternative lifestyle.
Many people are already departing from visiting a travel agent to purchase a tour. Isn’t it more convenient to make a booking with a laptop? You can find all the information on the Internet, from the opinions of a given travel agency to comments about a given hotel. A fast-acting process of searching for an offer, good photos provided by the travel agency, and opinions of other customers – are the key issues when making a decision.
Mobile channel and applications
In the twenty-first century, the telephone is an inseparable element of our lives. Most travel agencies observe that users access their websites from the phone. This may be due to the fact that we always have a smartphone at hand. Mobile applications are also gaining importance. Many customers would like to handle travel matters via the app.
A very important aspect, especially in the times of COVID-19, is access to up-to-date data. At Hotailors we have outstanding Travel Agents working 24/7 365 days a year. You can always contact us by phone, e-mail, or chat. In the event of delays, sudden changes, flight delays. We are always here to help.
In the tourism industry, a much greater challenge than processing big data is processing small but rapidly changing and often dispersed information. The possibility of their processing, analysis, and automatic decision-making in close to real-time has a very significant impact on customer satisfaction and the market advantage of a travel company. Interesting in this regard is the development of cloud tools along with ready-made AI services.
As transactions move online, the number of cybercriminals increases. Ensuring technical security is becoming an ever-greater challenge. The topic of internet security is very complex and building a security strategy and action plans may seem a difficult task to implement on a technical and organizational level, but every company, even a small one, should have an action plan to prevent the loss of confidential data, including personal data.
We are constantly developing our software for business travel. We adapt to newer and newer trends.
Do you want to know more? Write to us.
The Hotailors team